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Is China One of Your Top Global Shopping Destinations?
In a recent release from PayPal, it revealed that China now beats the U.S. as a top global shopping destination. "For the first time in the survey's three-year history, China is the most popular cross-border online shopping destination for global online shoppers (21 percent of all online shoppers interviewed claimed to have shopped cross-border from Chinese websites in the past 12 months), followed by the U.S. (17 percent) and U.K. (13 percent)."
Also according to the release, the search for a good deal is what is driving the current cross-border shoppers. "Seventy-six percent of global consumers polled who shop cross-border cited better prices as a reason for shopping in another country instead of the country where they live." Another reason for having made purchases internationally.was "gaining access to items not available in their own country" (selected by 65 percent)
But free shipping (selected by 46 percent of global online shoppers) and a secure way to pay (44 percent) are the top factors that could drive more cross-border shopping in terms of what would
make online shoppers more likely to buy from a website in another
The release makes the point that the distinction between these insights is what is important for merchants - "to retain a current cross-border shopper, better pricing is key." But "to motivate a shopper who may have never shopped cross-border before, free shipping and a secure way to pay are paramount in converting them."
Do you find your buying habits following this pattern? In the past, some buyers were hesitant to purchase items from China, wary of the quality, or, in the case of luxury goods, if the items were authentic. In my recent shopping on eBay looking for winter coats, I noticed a lot of the coats were listed from China, and had very desirable prices including free shipping.
What about the other countries in the survey results? Do you stick to the U.S. for the most part in buying on sites such as eBay, and do you find yourself shopping more from the U.K., which was third in the survey results?
Toolhaus Feedback Tool Suppressed Under Current eBay System
Toolhaus.org has long provided a useful tool for looking at feedback of eBay members -- such as Negative/Neutral feedback left by users, a 30-Day Negs tool, to weed out where the negative feedbacks are; and an Item FB tool, which shows you user's recent feedback with the item's title, and groups feedback from Dutch Auctions into a single entry. (You can even search the item titles for specific terms). But now, according to its founder, Win Bent, on this EcommerceBytes blog entry, eBay is not allowing the tool to work with eBay's system.
In a letter to a donor, Bent says in part:
"...Then there's the "small" issue of eBay blocking Toolhaus. We're an independent site, long ago we turned down the chance to be an Authorized eBay Developer and work within their system. We'd rather do our analysis based on what anyone can see, not just people with access to inside information. But the result was that they could shut us down for any reason, and over the years they've done exactly that in big and small ways.
"A few years back, they started blocking us, but we figured out a good way to avoid the blocks, to keep eBay happy. Currently, their blocks have gotten quite big - big enough to make Toolhaus nearly useless."
One commenter on the post had this to say: "Toolhaus use to be a very desirable source of information. But once we moved past being able to leave negative or neutral FB for buyers, it just didn't have as much importance to me. Again, I do firmly believe Toolhaus proved a very good service back in the day, but not so much anymore with the changes in FB rules.
"Looking up a buyer just didn't always tell you the real story whether on Ebay or Toolhaus," they said.
"I'm with Rexford, looking up a buyer's FB just doesn't tell you much anymore," they continued. "However I do still look up the FB LEFT by a buyer. Now that can still be very informative."
And one eBayer commented: "As a buyer I still use Toolhaus.org. I look for patterns in the feedback such as sellers who pack items poorly or claim an item is an original when in fact it is a cheap reproduction. There is a group on Facebook where sellers post the buyers they block and why. Recently I wanted to buy a very rare item but passed because the seller had a ton of negative feedback. I do agree ebay should bring back negative buyer feedback so sellers can block the scam artists."
What about you? Do you still use Toolhaus for vetting feedback, and has it not worked for you when you tried? Should eBay allow the Toolhaus tool to work with its system? And do you look up feedback left by buyers, and not just a buyer's feedback, when researching them? Given that sellers have for a long time not been able to leave negative feedback for buyers, what feedback tools would you like to see on eBay? Post a comment here!
EBay CEO Devin Wenig Reacts to Election Results
EBay's CEO sent a memo to its global staff discussing the election results, acknowledging that the election was "emotionally charged," and emphasizing eBay's commitment to global diversity, as reported by recode. Wenig highlighted that eBay was founded by "by an immigrant to the US. Pierre built our business on the belief that
people are basically good, and this enduring heritage is one of the
reasons I’m proud to lead this company." Recode saw this as perhaps a "not-so-veiled nod to the anti-immigrant push that galvanized Trump’s base." The memo also stressed how people across the world and of all backgrounds are part of eBay, and "This diversity is one of the most valuable assets we have as we drive our business forward."
He goes on to touch on Brexit, saying, "Just a few months ago, voters in the UK made a similarly historic decision regarding their relationship with the European Union. People are expressing sentiments that economic progress has not been distributed fairly. We’ve also seen a sense of fear and disruption caused by the impact that changing economic trends, including technology innovation, are having on people’s lives."
But, he says, "While we are a technology leader, our platform is centered around people -- buyers, sellers and our employees. We connect people through the power of a global marketplace. In an era where technology can be miscast as dehumanizing and disruptive, we represent a philosophy where technology can lift people and create opportunity at all levels. We will continue to advocate for principles and policies that support the needs of the global eBay community, and I will continue to speak publicly about inclusion, trade, and the positive role that technology can play in peoples’ lives around the world."
He ends by saying the company should be focused on the holiday season, and ensuring "we finish what we started in 2016."
And, "While political seasons come and go, we will remember who we are, why we exist, and who we serve."
I see the memo as a reaching out to eBay's employees and acknowledging that there are mixed feelings and perhaps some shock around the election results. While being careful to not take sides, the email does strike a cautionary note about the election results, and recode noted that Wenig donated $2700 to the Hillary Clinton campaign last year, according to public records. I think it's usually a good thing when the head of a company sends a note to the entire staff, keeping them in touch with what's going on in the head of the leader and striving to keep them on track despite whatever political or economic disruption.
What do you think of Wenig's memo to the eBay staff, and do you think it struck the right tone? What do you think it should have said instead? Post a comment here!